Shipping policy

GOLDEN HEAVEN — Shipping Policy

Pre-launch delivery notice

GOLDEN HEAVEN is currently preparing to open and is not yet accepting customer orders. Product-specific delivery arrangements, shipping charges and handling and transit estimates are being finalised. This notice will be updated with confirmed delivery information before orders open.

Australia only

Our initial delivery market is Australia. We do not offer international delivery. Delivery eligibility may vary by product and postcode; an Australian address alone does not establish that every product can be delivered there.

Dispatch and delivery information

Products may be dispatched from Australian or overseas suppliers. We do not represent all products as Australian-stocked. Dispatch origin, handling time, transit estimates and tracking arrangements must be confirmed for the relevant product and destination. We are not currently making an express-delivery guarantee or a store-wide delivery-time promise.

During this pre-launch period, checkout shipping amounts and indicative delivery times are not confirmed fulfilment offers and must not be relied on to place an order. Applicable charges and delivery information will be disclosed before customers are invited to purchase.

Delivery enquiries and problems

Email aurevia102026@gmail.com with the product and delivery postcode for assistance. For an existing order enquiry, include your order number. Contact GOLDEN HEAVEN if a delivery is missing, damaged or incorrect; you do not have to resolve a consumer guarantee claim directly with our supplier.

Our Returns and Refunds Policy applies to product problems. Nothing in this policy limits your rights under the Australian Consumer Law, including applicable remedies for non-delivery or failure to supply as agreed.