Refund policy

GOLDEN HEAVEN — Returns and Refunds

No change-of-mind returns

We do not accept returns or exchanges simply because you no longer want a product, ordered the wrong item or changed your preferences, unless required by law. Please check the product details and your selection before ordering. This does not apply where we send the wrong product or where your consumer guarantee rights apply.

Your Australian Consumer Law rights

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. These include applicable remedies for faulty, damaged, unsafe, not-as-described or otherwise non-compliant products.

For a major failure, you may choose a refund or replacement, or keep the product and claim compensation for its reduced value. For a minor failure, we will provide a remedy within a reasonable time, which may be a free repair. If the problem is not fixed within a reasonable time, further rights may apply. You may also be entitled to compensation for reasonably foreseeable loss or damage.

How to request help

Email aurevia102026@gmail.com with your order number or other proof of purchase and a description of the problem. Photos may help where practical. Stop using a product if you believe it is unsafe.

We may reasonably assess a reported problem. GOLDEN HEAVEN handles claims for products purchased from us; you do not have to pursue an overseas supplier or manufacturer instead. Please contact us for the appropriate return instructions before sending an item. This request does not limit your statutory rights.

Packaging and return costs

Original packaging is not required for a valid consumer guarantee claim. We do not impose a blanket return window, restocking fee or customer-paid return-shipping charge on these claims. Warranty expiry does not automatically end your legal rights.

If a product has a consumer guarantee problem, we will cover reasonable return costs, including reimbursing reasonable postage or transport costs already paid. For faulty goods that are large, heavy or difficult to remove, we will arrange collection or cover reasonable return transport as required by law. Keep receipts for any return costs.

Refunds

Refunds are made to the original payment method unless we agree otherwise with you. We will not substitute store credit for a refund you are legally entitled to without your agreement.